Frequently Asked Questions
Got questions? Check out our most common inquiries below. We cover shipping, payment, and product details to help you quickly.
Do you ship worldwide?
Yes! We ship to over 40 countries with reliable logistics partners. Shipping fees and delivery times vary depending on your location.
How long does delivery take?
Regular orders typically arrive within 7–12 days. Customized orders take 20–25 days depending on complexity.
What payment methods are accepted?
We accept major credit cards (Visa, MasterCard), PayPal, and Apple Pay. All transactions are fully secure.
Can I return or exchange products?
Customized products cannot be returned unless defective. Non-customized items can be exchanged within 14 days of receipt.
Are your products safe for pets?
Absolutely. All products undergo strict quality control, meet EU REACH and US CPSIA standards, and are made from safe, eco-friendly materials.
Do you offer OEM/ODM services?
Yes! We provide full OEM/ODM customization for pet products including clothing, accessories, and gifts. Contact us for details.
How can I contact customer support?
You can reach us via our contact form or email [email protected]. We usually respond within 24 hours.